I couldn't get the chipex to work, and I registered and logged in. I must be doing some thing wrong.
I answered this on Friday but the post seems to have gone the same way as my log book.
However, I tried the DVLA phone number, 0300 790 68021, which, after several choice lists, got me in the inevitable queue and I waited and waited.
In the end our phone (landline) went flat battery and I lost the connection.
Tried again later but got the message, "we can't take your call, try later"
With the value of hindsight, the start of the month is car taxing time and they must be overwhelmed.
I'll give it a week or so and try again.
Will report back again when I find out more
Thanks for the advice so far.
Regards.