I'm disappointed you are getting the run around like this.
Those chains are ~ OK ~, I have used them quite a few times, they last OK, but, they aren't the quality of the IWIS.
Can I suggest getting on the blower to Andrew and in a polite way, let him know your unhappy and why and that you'd like their mess sorted at their cost.
In the mean time, if you still have the IWIS Chain, find an Industrial Transmission Supplier in Townsville, there's bound to be a few, they'll have the tools to remove the 2 extra links from it.
I just did a quick google and NQPT was one that came up. Some of the Bearing suppliers also have the tools too.