Why can't NHS departments talk to each other? There are various reasons why I ask this.
I turned up for a foot examination due to my diabetes only to be told because I have moved and no longer live in the area I need to go to a different doctors and they wouldn't see me. I've moved from north Shropshire to Telford and Wrekin. I've moved about 10 miles and changed council although have not changed hospital. I rang them two days before hand when I got a reminder text message to ask if I was still to turn up as I had moved and was told yes. When I arrived at the doctors they told me I couldn't be seen. I told them that I had rang to check and was told to attend. They found the nurse who I had spoken to who told me, 'I'm sorry we realised our mistake yesterday, you shouldn't have come for this appointment'. I asked had it not occurred to them to ring me only to be told that they didn't have my number. Someone in the NHS does as I received a text message to remind me to attend. Better still as my appointment had been cancelled their was a free half our slot where the consultant was just waiting around for their next patient. Why couldn't they see me and either fax, e-mail or give me the necessary report to take to my new doctors.
Two days later I received another letter saying I missed my appointment and that a new one had been scheduled.
To get my prescription from my new doctors I had to make an appointment so they could make sure I still needed it. I am type one diabetic. Unless there is a cure that has been created in the last few weeks that I don't know about I am fairly sure I am going to need a repeat prescription. Nevertheless I made an appointment, explaining why I needed it when I made it, to see a doctor at the surgery. I meet with my doctor and explain I am type 1 diabetic. Afterwards I try to place a prescription only to be phoned up the next day and be told I need to see a doctor so they can make sure I need the repeat prescription. Errr... hang on a minute. Haven't I just done this? No apparently not, so I have to make another appointment as I am not allowed to do it over the phone. I go to the appointment only for my new doctor to look up the items on the repeat prescription slip from my last doctors on his system and re-issue them. Why was this not done at the first appointment. No blood tests or other physically examinations done, no other questions, checking of id to make sure I am the person I say I am or asking to see the insulin I am on. A phone call to either myself, my previous doctors or my consultant to the hospital of which I still have to go to now despite moving would have sufficed. I even gave the doctor's surgery a repeat prescription slip when I signed up because they asked for it.
In the last month the NHS has successfully wasted about 1 hour 30 minutes of various doctors and consultants time (not to mention about 5hours of mine and the company I work for due to having to leave early/go in late to appointments) , a phone call, two text messages, three letters and 5 cartridges of the wrong insulin just to top things off because they are not allowed to make a phone call and have to see me personally instead. Its no wonder doctors work such long hours and the NHS is so in debt.
Other none NHS related questions.
How come the fuel light always comes on when you have just driven past a petrol station?
How come my boiler always seams to kick in about 2 minutes before I leave for work (and its on a thermostat before anyone says about a timer)?