33 replies to this topic

[Nick Warwick]

Had kwik fit replace to tyres on my 10inch alloys today and they have ruined the paint on 1 alloy and chipped the other!

I am furious, has anyone had the same problem? i will be speaking to customer service about getting some money back to replace/refurbish. If i can find the pissing number!

[redhot-mini]

yes they allways rec the first one they are not used to doing such small wheels they chipped one of mine loads

ps the annoying thing is with mine they didn't tell me just hid the worst one on the bottom how much did they charge you if u dont mind me asking ?

Edited by redhot-mini, 18 March 2012 - 12:39 AM.

[gazza_sidewalk]

that is why i have never used them, they have such a bad rep.

[mini_mad69]

Every tyre company I've used have stratched the laquer on my deep dish rims.

I wish i could fit them myself.

[mab01uk]

Always use a good local independant tyre fitter never a large chain like Kwik Fit..............you will get a better job and better price, although many now struggle with the wider 10" Mini alloys as they hardly ever see them these days and don't always have suitable tools to hand.

Edited by mab01uk, 18 March 2012 - 10:10 AM.

[Nick Warwick]

I wish I didn't have to use them but Dexel couldn't fit me in and I needed them done for Monday morning.

I think I will be having a nice long rant to customer service tomorrow.

[govig]

Sorry to hear of your problem but it's all too common with places like KF.

The last time I used KF was when I had my last mini in 1984. They put a new exhaust on and it blew at the manifold joint so I took it back and they tightened the clamp. It blew even more so I took it back and they tightened the clamp etc etc. My dad however thought they were great as they made him a cup of tea each time the relieved him of his wallet contents. The power of advertising is indeed great when you have someone who has no mechanical clue.

Having said that, the supplying main dealer (Kennings) did the same thing as you suffered to the factory fit Exacton alloys (? 5J) on the first tyre change. There were lacquer shavings all over the machine and they said I must have kerbed them to cause the resulting damage. A lot of bad feeling from both parties and a few strong words in right ear got me two new Exactons. I bet they took more care next time : )

Edited by govig, 18 March 2012 - 10:36 AM.

[Mini 360]

Why do people never learn.....never go to Kwik fit, especially for abnormal things like 10" wheels!

[oltonlad]

kwik fit are crap.....and i speak from experience as i used to work for them a few years ago, i think that i was the only guy in our place who actually had any mechanical knowledge, and its a crap company to work for as well.
i would never ever take any car of mine whether it was a mini or anything else to kwik fit.............or halfords fast fit centres for that matter........they are just as bad.
i used a local independant family run company to fit the tyres on my exactons, they did the job properly and they were actually bothered about taking care not to damage the wheels.....unlike some snotty nosed teenager in halfords who only knows or cares about corsa's and clio's!!...............

Edited by oltonlad, 18 March 2012 - 10:37 AM.

[JustSteve]

I rang up for a job at Kwik Fit, advertised as 'no experience necessary, full training provided'. I thought this was odd, but I rang up..

He asked me what experience I had. When I told him I'd worked in two garages, he told me I didn't have enough experience and pretty much put the phone down on me.

[oltonlad]

i worked there years ago, they were that desperate for staff (and i'm not surprised with the way that they treat their employees) that they offered me a job straight away even though i had never fitted a tyre to a rim before..........they did train me though...........they showed me how to fit a tyre........once...........then left me to it!!.................

[Cooperman]

I rang up for a job at Kwik Fit, advertised as 'no experience necessary, full training provided'. I thought this was odd, but I rang up..

He asked me what experience I had. When I told him I'd worked in two garages, he told me I didn't have enough experience and pretty much put the phone down on me.

He was afraid you were over-qualified and more capable than him. You would have had his job after 3 or 4 weeks!

[oltonlad]

I rang up for a job at Kwik Fit, advertised as 'no experience necessary, full training provided'. I thought this was odd, but I rang up..

He asked me what experience I had. When I told him I'd worked in two garages, he told me I didn't have enough experience and pretty much put the phone down on me.

He was afraid you were over-qualified and more capable than him. You would have had his job after 3 or 4 weeks!

you really don't realise how true that statement is cooperman!!...............

[JustSteve]

I rang up for a job at Kwik Fit, advertised as 'no experience necessary, full training provided'. I thought this was odd, but I rang up..

He asked me what experience I had. When I told him I'd worked in two garages, he told me I didn't have enough experience and pretty much put the phone down on me.

He was afraid you were over-qualified and more capable than him. You would have had his job after 3 or 4 weeks!

you really don't realise how true that statement is cooperman!!...............

The only time I've had dealings with them was when the company car I was in, got a puncture.

All this guy had to do, was jack the car up and swap the flat tyre for the spare, then we'd pick the repaired tyre up the next day. Doing a wheel change, he managed to loose the wheel nuts AND blamed us! it wouldn't have been so bad, but we were in a rush too


.. oh the irony of 'kwik' fit.

[oltonlad]

i went to kwik fit (before i worked there) to have the oil and filter changed on one of my old mini's, the engine had not lone been rebuilt and kwik fit were doing an offer on oil and filter changes.
they did the job and the gave the task of starting the car up to some "young lad", he did no more than start the engine up and rev it straight away to around 6000rpm, i went absolutely mad...i was livid, the manager was lucky that i didnt knock him out.
everyone knows that you let the oil pressure build up first......they didnt even put oil into the filter before fitting it (which i always do)