36 replies to this topic

[01smartc]

Its a shame im banned from selling

No-one gets the 15% tmf discount anymore

[cooperdan]

Personally I dont think it should be kept on bringing up, Past is past, Feel its abit childish myself,

Anyway, back on topic

[shep_cobain]

Really annoyed me this

I was going to buy an engine from Smart Performance but because of all the bad press i decided not too. This is a clear example of what one sided stories do for a companies reputation and the effect it can have on potentially new customers.

All it takes is one person who has had an engine rebuild to rev its nuts off and the engine blows and boom!

The company will then be tarnished for making duff engines! When the the company refuses to refund the customer as it is their fault the engine has blown, the customer goes to the internet, the good reputation is soon forgotten about and the company are labelled as crooks!

This might not be the case but after reading this thread it pretty much shows that the company has lots of fans and happy customers! - the unhappy customers must be hidden in their caves.

Edited by shep_cobain, 03 March 2011 - 10:20 AM.

[Bungle]

if you had done more research at the time and read the whole topic you would of seen the problem was sorted and both buyer and seller were happy

[ROD]

Personally I dont think it should be kept on bringing up, Past is past, Feel its abit childish myself,

Anyway, back on topic

These are my thoughts as well. It's time to move on.. Stop beating him with the same old......

[turbominij]

hate to agree with sx_turbo but in smart performance's profile it say

01smartc
Banned from Buying/Selling

if this is not the case then id get it removed as its missleading

Edited by turbominij, 03 March 2011 - 12:16 PM.

[twrminisport]

thats for on here after the roofless issue which is all done and dusted now.
Not turbo mini's.

[hazpalmer14]

i say whats done has been done. And its up to smart performance to keep doing a good job and then his reputation will build up and turn around.

[Bungle]

01smartc
Banned from Buying/Selling

if this is not the case then id get it removed as its missleading

we have not had this before but if asked i guess the staff members would talk about having it removed

[Carlos W]

i say whats done has been done. And its up to smart performance to keep doing a good job and then his reputation will build up and turn around.

I hope so, after all, the more mini specialists, the better !!!

I was reading that someone put a link on ebay about Stan Stephens (highly respected 2 stroke tuner of 30 years) because one of the engines he built blew up! We all make mistakes, what differs is the way we put things right!

Good luck Smart Performance, I've read both threads, you have many happy customers, but people are 10x as likely to share a bad experience than they are a good one!

[mattdc2r]

Smart performance aren't too far from me, but due to the bad press on here, I've not even thought about going to them.
Think I'll pop down later in the year. Car needs setting up again when I finally fit the 12g295 head and possibly cam.

[Bec]

01smartc
Banned from Buying/Selling

if this is not the case then id get it removed as its missleading

we have not had this before but if asked i guess the staff members would talk about having it removed

We discussed it at length at the time of the original thread which wasn't too many months ago and decided as a team it was best to remove the trader status and not allow him to continue using TMF to sell items. We do not endorse any traders or sellers but we do reserve the right to limit people's access to the classifieds section if we receive enough genuine complaints about them to help protect fellow mini owners. So far we haven't reinstated anyone that has been banned, they are free to advertise their services elsewhere and rebuild their reputation but the ban continues on TMF.

People can advertise their services free of charge on here and it is a privilege for them to use the Traders section to gain customers, if they then go on to use this section to sell faulty products or their service causes enough members to complain we will revoke their right to use it.

[Scallywag630]

Lets think positively. What has this guy got to do to get his trader status back? Would testimonials from satisfied customers help his cause?

[Bungle]

i think staff members first have to decide if being banned for trading is a life thing or if it's open to review after a while

as far as i know the question has never come up before

[maggies_minder]

maybe in the short term the "banned" banner could be removed from his profile,
otherwise its always going to be a spoiler.