24 replies to this topic

[Pooky]

I'm having some problems with my broadband. It's through BT, I have the top package as I'm an employee so there's no download limit. I've only had it a few years but I consistantly had approx 6.5 meg. Just recently it's drop down dramatically to 0.2 to 0.4 meg. Strangely the upload speed has actually increased from 0.3 to 0.7...

These are the results from the test I did on speedtester.bt.com

Download speed achieved during the test was - 42 Kbps
For your connection, the acceptable range of speeds is 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :15323 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 36.05:18.23:45.71 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Nothing has changed in the house and the telephone line itself shows no sign of faults. We still seem to be able to browse webpages ok but can't watch YouTube or download apps etc. Just wondering if anyone can analyse the above info to see if it shows what the cause of the problem might be...

Cheers!

[The_Mistro]

EDIT: is this fibreoptic? (just saw telephone line so scratch that)

have you reset your modem?

Edited by The_Mistro, 30 August 2010 - 08:33 PM.

[Pooky]

Yup done full power cycles on the router (Netgear, N rated, less than a year old) and the laptop and made no difference. Read that it's best to now leave the router on to re-sync with the exchange...

[minilester]

live in the south east do ya?

[Bean]

Are you wired, or are you wireless?

If wireless, I would first hard wire yourself to the router, just to rule out any interference. If it's better when you're on a fixed cable, but worse again on wireless, see if you can change the channel of the wireless. IIRC, there are a number of channels that can be used in a particular area, if too many people are on the one channel, locally, it can affect your signal strength?

[Pooky]

PS3 is wired and laptop/iPhones are wireless and problem is across all pieces of equipment

[Bean]

Does anyone you know have a router that you could borrow? Just to rule it out. If it's the same with another router, it's more than likely your provider having problems at their end, or updating something?

[Jay3178]

if your running wireless check your broardcast channel, i had a simmular issue with BT homehub all routers broardcast on set channel, 7 i think so if lots of people live nearby and are broardcasting on same channel it will cause interferance, so i changed mine to channel 13 and my speed shot up 20 fold, worth a look if you havent already, i done the same to a mates who was having simular issues and again sorted his speed issues so give it a try

[Pooky]

All devices seem to state that they have full signal connection with the router. I will definately give that I try but I'm struggling to see how that could cause such a massive drop overnight. I'll also have to look into how to do this with my router, a Netgear...

[haggz]

had problems a year ago, answer i went to v media.

slow speed was caused by being on old telephone lines. b.t were unwilling to upgrade lines, about 1 mile from exchange. i had 8 meg but once kids were online, a total of 4 laptops my speed was reduced to about 700kb sec. some anti virus software hated working with the b.t software so might be worth checking this.
as mentioned try rebooting home hub and checking to make sure its updated its software.
dont forget that the companies state a max speed but at your end it could be far less.
the only good thing with b.t is it never lets you down even if its slow. this is what i experienced with my time at b.t but could be something else.

hope this helps.

scott

[DaveVader]

BT aren't capping you for going over their fair usage policy are they?

[The Reverand]

BT aren't capping you for going over their fair usage policy are they?

A likely possibility. Usually you get an email from them about exceeding the bandwidth and they drop your connection speed for the following month. Or could be maintenance on the local exchange server at the time.

[Pooky]

No I'm on the top option so there's no limits to downloads. It's actually back up and working now, even a little faster than previously. I'm guessing just an exchange equipment problem.

[Darkscamp]

We've got the same problem here in Nottingham aswell. Speeds from about 4pm onwards are around the 2.5kbs mark. Just a week ago they were at 800kbs. No sign of any issues according to the BT website. I know from what they told us at the time that they will reduce the speeds during peak times and we did see a difference from 900kbs to about 450kbs sometimes, but dropping down to 2.5kbs is taking the preverbial p!

Were still on the 8Mb broadband connect service due to the lazy gits not upgrading in this postcode area. They have upgraded all the surrounding postcodes (i.e ng15, ng14 etc) but they didnt do and have no plans to do the NG16 area.

I think i'l go back to Virgin after the 12months is up on Sky

[DaveVader]

No I'm on the top option so there's no limits to downloads. It's actually back up and working now, even a little faster than previously. I'm guessing just an exchange equipment problem.

I know you said you work for them but, my understanding of it is that, even on the top package, you still have to stick to a "fair use policy" which means they can cap it if they wish.
As far as I am aware, Virgin are the only ones who offer a proper unlimited top package