One of the young lads (hippohen on here) who came with our club this weekend had decided his significant purchase for the weekend would an interior for his Cooper. after a lot of trawling round the stands and bartering with some of the suppliers he decided MWS would have his business.
2 classic buckets in black, 2 subframes and the rear bench seat cover for £195. This was on the saturdy and he left a £50 deposit to hold them until yesterday. Henry isnt that mechanicaly minded so i offered to help him fetch the interior and so he could fit it in his car before we left.
we drove upto MWS' stand and while i was taking his old front seats out he paid and asked if they would mind fitting the subframes to the seats to which they rudely responded "No, we dont fit the interior" i thought ok fair enough it was worth asking.
So i started unpacking the seats and subframes and strted to fit the subframes to the underside of the first seat. The subframes were a completely different size to the mounting points on the bottom o the seat. After measuring the hole distances we established that the holes in the seats were at the minimum half an inch narrower than the subframes.
I asked Henry to ask one of the people on their stand if they had any other subframes we could try to see if they were at fault as they didnt fit and the owner (chris??) said rather rudely "We've sold hundreds of these and never hve any problems they do fit!"
to which i responded "well you my have but these dont, please come and have a look and ill show you"
He said " i dont care, im not an engineer, i dont fit the interior, they do fit, just have a refund as im not interested!"
The other staff proceeded to make comments like it was Henrys fault the subframes wouldnt fit.
To make the subframes fit would have required a fair bit of rework which we didnt have the resources to do a the show. With Henry being a young lad obviously he wanted to fit them there and if your paying a god some of money out for something it should be fit for purpose and actually fit together.
The fact the owner of said company refused to come and look at why they didn fit made me feel he knows that the quality of their stuff is poor and that they actually dont fit.
if he had said im very sorry there normlly not like that and they would get him some other seats there wouldnt have been a problem. But they were on the defensive straight from the off. This isnt the way to do business and the customer service is absolutely apauling.
This isnt the first time people from our OC have had problems with said company as one of our members bought some wheel studs from them at a show, after about 50 miles of driving after fitting them he went round a round about and all 4 sheared. He had the studs tested in a material lab to check the grade of material that is used and the quality was that poor it may aswell have been a bar of chocolate. he contacted them and because it didnt have a receipt they threatened him with court actions (for slander) if he didnt stop pursuing the problem. The fact they dont give out receipts is very naughty and makes my opinion of them even less.
So to summarise my opinions of them (this is in no way the opinion of others or the forums)
Their customer service is complete Poop, their products are Poop. I believe they are basically ripping off people with little or no technical experience by selling inferior quality products.
I think i can speak for Henry aswell here but neither of us will be buying anything from them in the future.
MWS Sort it out!
Edited by jwb_moto, 10 August 2009 - 12:14 PM.
