247 replies to this topic

[aston19uk]

i dont thing theres more to say now, hes company has had a shooting. Might well say topic closed. Morespeed can always change things around tho if they changed their policies.

Edited by aston19uk, 17 May 2009 - 06:51 PM.

[il-barba]

More pointless posts removed. If all you've got to say on the matter is 'fail' then don't say anything.

may i give a suggestion, can admins and moderators write in a different colour when talking as mods? so as to distinguish between giving an opinion and mod talk

[998dave]

Please keep on topic and only post scomments relavent to the original subject.

thanks

[1987_ParkLane]

I am all for try out new companies to see how their work is, and I gave Morspeed a try, with a nice simple supercharger kit. And at £1000, I expected nothing less than perfection. Well...where do I start, well over 7 months to do it, I asked for a HIF 38 rebuild kit, and I was given a HIF 44, I told im it was for a 998, he gave me one 998 and one 1275 head gasket, gave me half the parts without finishing them and then wanted them back, endless small things that just hold the hole process up, if it was all done in one go there would be no problems.

I also know of another TMF member, and I know he wont mind me saying this, but spent £1200 on a new engine, only for it to be the wrong one, and then Morson lied to his face about it. And after some reseach from a more reputable company, found out that it was not the engine he said it was, and when he comfornted Morson about it, well...he was a bit shocked to say the least. And we are now in the process of getting his engine out again, and we will see if all the parts he said he put on are really there, I doubt it some how, but we'll be taking a trip over to you if all of it isn't there!!

I have heard nothing but bad reviews and comments for Morspeed, a simple tip for you, stop taking on more work, get all the prsent work done, sort out all your sh*t, then get some sort of filing method, even a simple pen and paper one, to keep track of all your work. Then come back as a new company!

[craig 1010cc]

Now, before i start i want to be clear that i have never had any dealings with moorspeed, but have with their competitors with mixed results and in the past have considered using their products. This is also my thoughts and opinions and not that of TMF. If moorspeed takes offence to any of the below and would like to take things up legally, please PM me and i will send you my contact details and you can proceed as you see fit.

The thing i find offensive with the actions and responses made by Moorspeed is that

1st in 1 hand, moorspeed are complaining that they are not getting any positive posts from happy customers (of which i am sure that they have many), yet are trying to block any posts that are negative. Sorry chaps, you either have both or none. Do you really want TMF to ban any mention of your company?

2ndly, why is it that you think that if there are posts put their with people expressing their negative experiences of dealing with you that this must be removed. We are not children, we can filter out the band wagon "oh they're cr@p" and see the underlying way that you operate as a supplier and how you resolve these problems. It is the British way to complain as soon as there is a problem, if you don't like that then i would suggest that relocating to a different country might be a plan But seriously, if you have all of the posts removed(like the cylinder head that there was concern it might be late), then how is anyone going to find out what your company is actually like.

If all that is available is threads like this, the over-riding message from your company is say anything bad about us and we'll sue you. I'm sorry, but i personally will not deal with a company that takes that attitude when there is a problem (and i accept that there are always problems some times).

What you missing is that you have the opportunity here to show the mini community what you are doing to resolve issues and the customer service side of your business. You have said your self that times are hard, so why put off potential customers in this way. Companies survive on their reputations. reputations are built on supplying good service and are destroyed with bad customer service.

Edited by craig 1010cc, 17 May 2009 - 07:57 PM.

[Q_M]

I wonder if they would also like positive things said about them to be removed?

p.s. I WAS going to buy an engine from Morspeed....some weird gut feeling and I'm not going to now. I'm paying more for MED.

[1987_ParkLane]

What you missing is that you have the opportunity here to show the mini community what you are doing to resolve issues and the customer service side of your business. You have said your self that times are hard, so why put off potential customers in this way. Companies survive on their reputations. reputations are built on supplying good service and are destroyed with bad customer service.

I couldn't agree with you more, you need to sort out your work load, it is apparant its way too much for you to handle, and one good point with Morspeed, is that your prices are very competative, which is why you get some customers.

Also another thing I find amazing is how Morson himslef hasn't been on her yet to comment, as he does have an account, and I'm sure Ant has told him about it, so it would be nice to hear something from the horses mouth, rather than from his side kick.

[oli8925]

I haven't had any dealings with Morspeed, and hence have not commented on any thread to do with the company in question yet, as I felt I had no worthwhile opinion to give. However, now I have just read through this entire thread, I wish to quickly give my views on the subject.

Everything SolarB mentioned, I 100% agree with. There are so many companies centred around the mini community, which is as we all know a huge and on-line community. Names such as Minispares, Minisport, Hudderfield Spares, MLS Motorsport etc etc etc... there is a huge choice, and hence surely this is a hugely competetive market. All the more need for great customer service then? Would it not make sense that the company with the best customer service is ahead of the game and ahead of the pack?

As has been said many times before, take Minispares as an example. I can remember many threads that have popped up on TMF offering a negative oppinion/view of dissapointment against them. And EVERY single time, Simon or another member representing Minispares has been quick to reply saying an investigation into the problem is underway. The problem is traced back to the error and rectified to leave a happy customer, and this is shown as clear as day on all the relevant threads. Simon or colleague appears explaining the problem has been found and rectified, then the OP comments back saying he/she is happy, problem solved and great customer service. Negative publicity has hence turned into positive publicity.

Mistakes happen, they are a part of life, they happen in all areas of life and we all know that. As has been said, the thing that shows a good, reliable name, whether company or personal, is how you deal with these mistakes and leave a satisfied customer. This applies to Tesco, Minispares, Morspeed and our personal eBay sellers accounts. THE SAME RULES APPLY!

I would also like to give my view on this forum, it is a forum centered around giving ADVICE to the mini community, from one member to another, in good faith to help us in our decisions. This is why I signed up anyway, and I'm sure why most members signed up. I feel the legal threats that may or may not have been issued are ridiculous! Public opinion is what makes the reputation of a company, maybe Morspeed should take the point of view that this is a a forum chock full of potential customers to impress, and to do so anyway possible, to raise the company name and hence sales, rather than a forum of people dead set on destroying their name. To be honest it doesn't seem like they need much help in doing that anyway. That is the personal opinion of me, a potential customer in the target market, based purely on what I have seen from people who have had dealings with Morspeed, and very much based on what I have seen FROM Morspeed on this forum <<<<<< READ THIS CAREFULLY!

If anybody feels what I have said is out of order and wants to sue me, give it your best shot, you will not get a peanut! This is MY personal opinion and MY freedom of speech and the only way you will take that away from me is over my dead body!

Oli

[The_Mistro]

i really didnt think that it was my place to post in the thread, as i have never had any dealings with morspeed! but to be perfectly honest, it just sounds like you just need to get yourselves back in peoples good books! its obvious you guys have the know how to make some decent components, as i have heard "morspeed make some decent heads" quite a few times! i think that you need to take a step back, and look at your company from the outside in, and see what you can do to make these problems better! its obvious you have plenty of work! otherwise customers wouldnt be waiting for so long at times! for a company at this time, this is a godsend, not many companies could even consider expanding in this economic climate! but it seems this is what you need to do! either employe so more people to process the orders and man the phones, or get more people in the workshop! all this legal stuff is just pushing customers further and further away! if i was thinking of placing an order with you, this would make me scared of trying to ring or email you! and you know that a lot of people who have minis are on this forum, and a lot of people on here have on going projects! so to me it sounds like the perfect place to be advertising your products! and getting peoples experiences with your company showcased! as said before, minispares have a great reputation for customer service, and its shown they go the extra mile for customers on the forum itself, a bit like z-cars, chris is always writing on peoples project threads letting them know what is going on with stuff they have ordered, or telling them that the problem is being looked into and a resolution is being worked out!

this is the perfect time for you to sort things out! complete the orders and start from the begining! there is always time to turn over a new leaf! use the feedback in this thread to your advantage! people have pin pointed the trouble areas for you, now do something about it!

[1275 SPRITE]

I am all for try out new companies to see how their work is, and I gave Morspeed a try, with a nice simple supercharger kit. And at £1000, I expected nothing less than perfection. Well...where do I start, well over 7 months to do it, I asked for a HIF 38 rebuild kit, and I was given a HIF 44, I told im it was for a 998, he gave me one 998 and one 1275 head gasket, gave me half the parts without finishing them and then wanted them back, endless small things that just hold the hole process up, if it was all done in one go there would be no problems.

I also know of another TMF member, and I know he wont mind me saying this, but spent £1200 on a new engine, only for it to be the wrong one, and then Morson lied to his face about it. And after some reseach from a more reputable company, found out that it was not the engine he said it was, and when he comfornted Morson about it, well...he was a bit shocked to say the least. And we are now in the process of getting his engine out again, and we will see if all the parts he said he put on are really there, I doubt it some how, but we'll be taking a trip over to you if all of it isn't there!!

I have heard nothing but bad reviews and comments for Morspeed, a simple tip for you, stop taking on more work, get all the prsent work done, sort out all your sh*t, then get some sort of filing method, even a simple pen and paper one, to keep track of all your work. Then come back as a new company!

Yes, I was lied to, and have been very disapointed with the work. After running the engine correctly, having had the engine set up on the rolling road, only a couple of weeks later the gearbox (which was rebuilt at the same time) stripped every single tooth off the layshaft drive gear, meaning no gears could be selected except 4th (input locked to output, direct drive). Being a level 3 qualified technician later this year, I have good knowledge on how engines work. I removed the engine, delivered to Morspeed, who promised to repair the damage. I kept phoning and phoning and when I eventually got through to Simon. I was told that the gearbox had been stripped and the diff had failed and they are a known weak point at the level of power I was running. I knew this wasn't the case, as no gears would engage if the diff had failed. So when my friend went down to pick up some bits that had been on order for far too long, he asked about my gearbox, to be shown the layshaft with no teeth left on it. Surprise surprise, the diff was fine!! Another lie.

As for the engine build, thats another story, and I wont go into details, because I will be here all night.

Another thing is that paying cash for my engine, I was given NO receipt. I asked for one, and was told the printer was broken (probably another lie) He said he would print one and sent it in the post. Nothing arrived, so I paid him yet another visit, and still wasn't given a receipt, only a worksheet, which wasn't even to the right spec of the engine (if the engine even is that spec). It doesn't even have the Morspeed name on it.

Would i use them again? NO
Would I reccomend them? NO

This is my opinion, it is all factual, so if you would like to take me to court, then go ahead, but by the way, you don't have a leg to stand on, especially if your solicitor sends threats by PM.

Thanks for reading.

[The Matt]

Guys, we've asked again and again, please try to keep posts on topic. I know that everyone's got something to say about this, but I feel that one liner posts aren't adding anything to this.

I also find it difficult to see where we stand on this as a forum. I do understand the implications of people putting their opinion across and here's my two cents worth:

A couple of years ago, a colleague of mine decided to buy an engine for his mini. I recommended Morspeed PURELY because of what I'd read on here. IIRC he spent around £2.5 - 3k in total.

My conclusion from this is that without this forum, Morspeed would never have got that work (and a whole lot more work I'd imagine) so in that instance they benefit from TMF. But, if I put my honest opinion across about how he was treated, based on the facts that I know and based on phonecalls made on a handsfree phone in the office etc. it could have a negative effect on Morspeed's future business. As has been said above, I think suppliers have to take the rough with the smooth on some of these things.

[rendersonique]

I spoke to a guy just outside derby that restores MGs, Migits, etc who also does rolling roads. The guy was suggested to me for a rolling road, so as I had just got the engine in my car and started , I decided to book my car in provisionally for a rolling road. After some time chatting to him he asked me what advice the engine shop gave me in terms of running in the car. I told him that I had none and when I said it was Morespeed that did the work on my car he gave me a list of horror stories of cars he had worked on that had had dealings with Morespeed. Now this didn't inspire me with confidence as I had spent £1300 on the engine so all sorts were going through my mind.

Now I am not saying that there is anything wrong with my engine, but I did think that my car only had 1 years warranty, and it was 18 months since I had my engine rebuilt before it even got started (3weeks ago). However, the guy I was speaking to said that there is a 6 year rule?? He said because he did a lot of work with engines and cars that took time to renovate he was aware of this legality because of his line of work. Its clearly aimed at people like me whos projects take some time to get off the ground. Therefore if you do have a problem with your engine, and you can prove that it is still within its first year of 'USE', your warranty should be valid from the day you started using it, and not the day you received it.

Any body familiar with this???

Edited by rendersonique, 18 May 2009 - 09:02 AM.

[jameswildcooper]

i had a supercharger kit fitted from them and my engine was built by them especially for the supercharger and as soon as the charger went on it blew 3 pistons up a few miles down the road.
A few mechanics reckon it was down to the ring end gap not being right due to where the pistons had broke.
I now have compression problems since the new pistons have been fitted by them as they have not been dished enough so the compression is sky high. Im running 160psi on each cylinder with a supercharger!!ive had to buy a new head with bigger ccs to lower the compression as it was just blowing head gasgets every hundred mile.

also forgot to add that the head that was on it the chambers on it should have been 28cc but they wernt they were still standard.

Edited by jameswildcooper, 18 May 2009 - 10:21 AM.

[Jupitus]

In my opinion, Morspeed as a business would probably be more successful if they were to spend their current legal budget on some administration and public relations instead.

[Jammy]

Well, one suggestion I have. Morspeed have made it very apparent that they only wish to communicate with TMF's members through his solicitors, so if you feel that you genuinely have something important to add to this, his solicitors details to which you can send him a letter can be found on the following website - Mander Cruickshank - Leicestershire Solicitors.